Privacy and Cookie Policy for Seawise Osteopaths

Introduction

At Seawise Osteopaths, we value your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, and safeguard information when you visit our website.

1. Information We Collect

We may collect the following information when you visit our website:

• Personal Information: When you fill out a contact form or book an appointment, we may collect your name, email address, phone number, and any other details you provide.

• Non-Personal Information: This includes information like your browser type, device, and browsing behaviour, collected via cookies.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.

• Respond to your queries and appointment requests.

• Analyse website traffic and monitor conversions (e.g., tracking how visitors find us through Google Ads).

• Comply with legal and regulatory requirements.

3. Cookies and How We Use Them

Cookies are small files stored on your device that help us provide a better browsing experience.

Types of Cookies We Use:

1. Essential Cookies: These cookies are necessary for the website to function correctly (e.g., enabling secure logins).

2. Analytics Cookies: We use Google Analytics 4 to track visitor behaviour and conversions, such as where visitors come from and what actions they take on our site. These cookies help us improve our website and marketing.

3. Functional Cookies: These remember your preferences and settings to enhance your experience.

Managing Cookies

You can control or disable cookies via our cookie banner or your browser settings. Note that disabling cookies may affect some features of the website.

4. Sharing Your Data

We do not sell or rent your data. However, we may share your information with trusted third parties, such as:

• Google Analytics, for website analytics.

• Service providers assisting us in delivering our website and services.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

6. Your Rights

You have the following rights under UK GDPR:

• Access: Request a copy of your personal data.

• Correction: Request corrections to any inaccuracies.

• Deletion: Request that we delete your personal data.

• Objection: Object to how your data is processed.

To exercise these rights, contact us at seawiseosteopaths@gmail.com or call us on 01395 911 609.

7. Security

We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Changes will be posted on this page, and we recommend checking it periodically.

10. Contact Us

If you have any questions or concerns about this policy, please contact us:
Email: seawiseosteopaths@gmail.com
Phone: 01395 911 609